Terms and conditions

1.1Secure Love Guide, we, us: Rebel Creative, trading as Secure Love Guide, see article 2.

1.2User, you: any natural person aged 18 or over who uses the website. Anyone who buys a dossier is also a customer.

1.3Scan: the free online questionnaire, including the three questions about who you are, who you're attracted to and what you're looking for.

1.4Diagnosis: the free result of the scan, such as your archetype, attachment style, scores and analysis. It is calculated automatically using fixed rules.

1.5Dossier: the paid, personal report in PDF format that is generated with the help of artificial intelligence after the in-depth intake.

1.6In-depth intake: the additional questionnaire you complete after payment, optionally with chat excerpts or screenshots.

1.7Digital content: data produced and supplied in digital form, such as the dossier (Art. 6:230g Dutch Civil Code).

Rebel Creative, trading as Secure Love Guide
Waterkersstraat 35, 8245 LC Lelystad, Nederland
Chamber of Commerce (KvK) number: 98982052 · VAT ID: NL005365137B52
Email: support@secureloveguide.com · Website: https://secureloveguide.com

You can reach us by email. We respond within five working days.

3.1These terms apply to every use of the website, the scan and the diagnosis, and to every agreement concerning a dossier.

3.2Before you buy a dossier, we make these terms available to you via a link on the payment page. You must accept them explicitly. You can save or print them at any time from this page.

3.3Deviations only apply if we have agreed them with you in writing (including by email).

3.4If a provision is void or annulled, the other provisions remain in force. The invalid provision will then be replaced by a valid provision that comes as close as possible to the intent of the original.

4.1Secure Love Guide offers an online self-insight service in the field of dating, attachment and relationships. The scan and the diagnosis are free. The dossier is paid.

4.2The service is intended only for people aged 18 or over. By using the service, you declare that you are 18 or older.

4.3The agreement for a dossier is concluded when, after accepting these terms, you have completed the payment and we have received it. You will receive a confirmation by email.

4.4The dossier is written based on your answers in the scan and the in-depth intake, in the language you use on the website. To create it, you need to complete the in-depth intake. The quality and usefulness of the dossier depend heavily on how complete and honest your answers are.

4.5A dossier is personal and non-transferable.

5.1The dossier is generated using third-party AI language models. We use them with our own methodology developed specifically for dating, attachment and relationships, with our own instructions, structure and substantive and ethical frameworks. No human reads or checks your dossier beforehand.

5.2AI can make mistakes. It may misunderstand things, be inaccurate or incomplete, or give advice that doesn't suit you, your relationship or your situation. The free diagnosis is a simplified, automatically calculated profile with an explanation written by AI, and not a scientifically validated test.

5.3The dossier and the diagnosis are intended as inspiration and self-reflection. They are expressly not therapy, couples therapy, psychological or psychiatric treatment, or medical, sexological, legal or financial advice, and they do not replace a professional, doctor, psychologist, mediator, lawyer or financial adviser.

5.4The calculation models in the dossier, such as splitting costs by ability to pay, are simplified examples. They do not take into account taxes, benefits, debts, assets, cohabitation agreements or prenuptial agreements, among other things. Consult an expert for financial or legal decisions.

5.5Are you struggling with mental health issues, do you feel unsafe in your relationship or are you thinking about self-harm? Seek professional help, for example through your doctor or a local helpline (you can find one via findahelpline.com). In an emergency, call 112 (EU), 999 (UK) or 911 (US).

6.1A dossier costs a one-off €15.95, including VAT. There is no subscription and there are no hidden or recurring costs.

6.2You pay in advance via our payment service provider Mollie B.V., using the payment methods offered there, such as iDEAL, credit card or Bancontact. Mollie's terms also apply to the payment.

6.3Obvious mistakes or errors in the stated price do not bind us.

7.1After payment, you are taken to the in-depth intake. Once you have completed it, we generate your dossier, usually within a few minutes. You can download it via your personal page. We also send it to the email address you provided.

7.2The link to your personal page is unique and secret. Treat it like a password. We are not responsible if you share the link with others.

7.3If we fail to deliver the dossier within seven days of you completing the in-depth intake, you may terminate the agreement. We will then refund the full amount within fourteen days.

7.4You can download your dossier for as long as we keep your data, see the privacy policy. Keep a copy if you want to hold on to it for longer.

8.1As a consumer, you generally have a fourteen-day cooling-off period (right of withdrawal) for online purchases.

8.2The dossier is digital content that is not supplied on a tangible medium and that we start creating for you immediately after payment. At checkout, we therefore ask you (a) to expressly agree to immediate delivery, and (b) to acknowledge that you thereby lose your right of withdrawal. If you do so, the right of withdrawal lapses as soon as delivery begins (Art. 6:230p(g) Dutch Civil Code). We confirm your choice in the order confirmation email.

8.3If you don't agree to this, you cannot buy the dossier. If you still have a right of withdrawal for another reason, you can terminate the agreement within fourteen days without giving a reason. To do so, send us an unambiguous statement, for example using the model form at the bottom of this page. We will then refund you within fourteen days using the same payment method.

9.1You decide. Everything you do or don't do with the content of the diagnosis or the dossier is your own choice and your own responsibility. Think of messages you send, dates you plan, conversations you have, agreements you make and decisions about your relationship or your finances. Test every piece of advice against your common sense, your feelings and your own situation.

9.2Respect other people. Never use the service to deceive, manipulate, pressure, intimidate or harass anyone, or to ignore their boundaries. Physical contact and sexuality always require clear, voluntary and mutual consent, which can be withdrawn at any time.

9.3Other people's data. If you share chat excerpts or screenshots, make names, phone numbers, profile photos and other identifying details of other people unrecognisable as far as possible. Only share what you can reasonably share. You are responsible for what you upload.

9.4You answer the questions truthfully. You use the service only for yourself and not to create a profile of someone else.

9.5You may not use the service in breach of the law, disrupt our systems, scrape the service automatically or exploit its content commercially.

10.1Secure Love Guide does not guarantee any result, such as more matches, a (second) date, a relationship, keeping or repairing a relationship, or a good outcome to a conversation or conflict. Love and relationships depend on many factors beyond Secure Love Guide's control, including the choices of other people.

10.2Secure Love Guide is not liable for any damage arising from or related to:

• following or not following (part of) the diagnosis or the dossier;
• the course or end of a date, contact, relationship, cohabitation or marriage;
• agreements you make with someone else, even if they are based on examples or calculation models from the dossier;
• inaccuracies or omissions in AI-generated content;
• the acts or omissions of third parties, including your date, partner or payment service provider;
• emotional harm, loss of profit, missed opportunities and other indirect or consequential damage.

10.3If Secure Love Guide is nevertheless liable, that liability is in all cases limited to the amount you paid for the dossier in question, i.e. a maximum of €15.95. There is no liability for the free scan and diagnosis.

10.4The limitations in this article do not apply if the damage is caused by intent or deliberate recklessness on the part of Secure Love Guide or its management. Nor do they affect any rights you have as a consumer under mandatory law, such as the right to conformity of digital content.

10.5You must report any claim for damages to us in writing within twelve months of becoming aware, or when you could reasonably have become aware, of the damage; otherwise the right to compensation lapses, unless mandatory law provides otherwise.

11.1We do our best to keep the service available, but cannot guarantee uninterrupted availability. Maintenance or outages on our side or at our suppliers (such as hosting, payment or AI services) may cause temporary interruptions.

11.2If generating your dossier fails, you can try again. Your payment remains valid. See also article 7.3.

12.1All rights to the website, the questions, the methodology, the design, the texts and the software belong to Secure Love Guide or its licensors.

12.2You receive a personal, non-exclusive and non-transferable right to use your own dossier for private purposes. This includes sharing it with your partner or a counsellor. Commercial use, publication or resale is not permitted.

We process your personal data, including special categories of personal data about your sexual orientation and sex life, in accordance with the privacy policy. We ask for your explicit consent to process special categories of personal data. You can withdraw it at any time.

14.1Please send complaints, fully and clearly described, to support@secureloveguide.com, preferably within two months of discovering the problem.

14.2We acknowledge your complaint within five working days and respond substantively within fourteen days. If we need more time, we'll let you know, with an indication of when you can expect an answer.

We may change these terms. The terms in force at the time of a purchase always apply to that purchase. The date of the current version is shown at the top of this page.

16.1These terms and every agreement with Secure Love Guide are governed by Dutch law.

16.2If you are a consumer living in another country of the European Union, you retain the protection of the mandatory rules of the law of your country of residence.

16.3We first try to resolve any dispute together. If that fails, you can submit it to the competent court. As a consumer, you may also choose the court of your place of residence.

16.4These terms were drawn up in Dutch and translated into English, German, Spanish and French. In the event of any discrepancy between the versions, the Dutch text prevails, to the extent permitted by law.

Only complete this form if you wish to withdraw from the agreement and still have a right of withdrawal (see article 8).